Help Topics

Help Centre

How can we help you?

Ordering

How do I make a purchase?

Shopping online at Daydreamers Club is simple and easy. After browsing through our online store and deciding which item you would like to purchase, simply select your size, click ‘Add To Cart’ or 'Buy It Now' then follow the prompts to 'Checkout'. If you’re wanting to purchase a variety of items, simply add all items to your shopping cart first, then click the ‘Checkout’ button on the shopping cart page.  

What payment methods do you accept?

We accept most payment methods, including: Visa, MasterCard, Afterpay, PayPal, Shop Pay, Apple Pay, Google Pay & AMEX.

Do you offer Shop Now, Pay Later?

Yes, we offer Afterpay at checkout as our 'Shop Now, Pay Later' partner.

Click through to read more about Afterpay.

How do I use my store credit?

Using your store credit is super easy. If you're issued with store credit, we will email you a unique code that is solely for you to use. Browse and add items to your shopping cart as normal, then apply your unique code to the ‘Discount code’ section on the checkout page. Your store credit will then be automatically deducted from your order total.

How do I use my Gift Card?

Gift cards are really easy to use. If you have purchased or been given a gift card, the card will contain a unique code. Browse and add items to your shopping cart as normal, then apply your unique code to the ‘Discount code’ section on the checkout page. Your gift card credit will then be automatically deducted from your order total.

How do I know if my purchase is confirmed?

Once you have completed the checkout process, you will receive an email confirming that your order has been placed. When the payment has been successfully processed, we will then pack and fulfill your order. Once your order has been dispatched you will receive another email confirming that your order has been sent and you’ll be provided with a delivery tracking ID number, which you can use to follow the progress of your delivery.

Can I change my order once it has been placed?

We aim to dispatch new orders as quickly as we can. Because of this we are unable to change your order once it has been confirmed and the payment has been successfully processed.

Shipping & Delivery

What is the shipping & delivery process?

All new orders are fulfilled as quickly as possible. Once your order has been dispatched, you will receive a confirmation email with your delivery tracking ID number. For shipping & delivery we use a variety of courier partners depending on your delivery address.

How much does shipping & delivery cost?

We offer shipping & delivery for all locations worldwide. For orders under $150, the international postage rate is $15. For orders over $150, international postage is free.

Click through to read more about Shipping & Delivery

Do you offer express delivery?

No. Currently we do not offer an express delivery option.

Do you offer international shipping & delivery?

Yes, we offer international shipping & delivery for all locations worldwide.

Click through to read more about Shipping & Delivery

Which courier service do you use?

We use a variety of courier partners depending on your delivery address. Some couriers that are used include FedEx, DHL and other national courier partners for each country and region. 

My delivery hasn't arrived yet, where is it?

Hang tight, it's on its way! All orders are provided with a delivery tracking ID number. You can use this ID number to track the progress of your delivery via the courier partner's website. If something seems wrong when tracking your order, please contact us ASAP and we will follow this up for you. If you live in a remote location, please allow an extra couple of days for your delivery to arrive.

Do you have any more details about shipping & delivery?

Click through to read more about Shipping & Delivery

Afterpay

What is Afterpay?

By shopping with Afterpay you can purchase and receive your order now, then pay with off in 4 interest free fortnightly payments. 

What do I need to register for Afterpay?

Registering for Afterpay is easy. All you need to do is to:

1. Provide a valid email address and Australian mobile phone number
2. Provide a valid delivery address in Australia
3. Be at least 18 years of age
4. Be the holder of a debit or credit card

For full Terms & Conditions visit Afterpay here.

How does shopping with Afterpay work?

Shopping with Afterpay is simple and straight forward. Just follow the steps below:

1. Add your selected items to your shopping cart, then continue through to the checkout as normal 
2. Select Afterpay as your payment method in the checkout
3. Login to Afterpay or register a new account (instant approval decision) 
4. Confirm and purchase your order

For the first time you use Afterpay, the first instalment will need to be available at time of checkout as it will be taken out immediately. The following instalments will then be deducted fortnightly after that. For any future Afterpay orders, your first instalment will be deducted within 14 days. The full payment schedule will be provided at time of purchase.

What about deliveries, returns & refunds for Afterpay purchases?

Your order will be delivered as normal in line with our regular shipping & delivery rates. Return requests will be accepted as normal in line with our 30 Day Returns policy. If a refund is requested and you've already made instalment payments, these payments will be refunded back into your account within 1-3 business days. Any future Afterpay instalments will be cancelled.

Are there any fees for using Afterpay?

Afterpay does not charge interest. Afterpay is free to use, when you pay on time. There are no sign up fees or establishment fees and no monthly account fees. If you miss a future payment, you will be charged a late fee of $10, plus a further $7 fee 7 days later if the payment has still not been made. Spending limits start at around $600 and only increase gradually with responsible spending behaviour.

Do you have any more info about Afterpay?

If you're needing more information about Afterpay, you can view Afterpay's 'How It Works' page here.

Returns & Exchanges

What is the returns policy?

We offer hassle-free 30 Day Returns from the date of your delivery. Simply return your item within the 30 day period and we'll exchange your item for an alternate size. If we're out of stock for that particular item, we can recommend another style or item, or we can offer store credit equal to the purchase price of your returned item, excluding shipping & delivery costs. 

Some conditions apply. To read more info please view our Returns & Exchanges page.

How do I make a return & exchange?

To initiate a return & exchange, please contact us first via email at lifesbetter@daydreamersclub.com.au to notify us of your request. Once we confirm this request, we will provide you with our return address to post your item back to Daydreamers Club at your own expense. Please include your original packing slip or purchase receipt with your returned item for proof of purchase. Once we receive your returned item, we will process your exchange as quickly as possible.

To read more about 30 Day Returns, please view our Returns & Exchanges page.

An item I received is faulty, what do I do?

All items are thoroughly quality checked by Daydreamers Club before dispatching your order to you. In the extremely unlikely event that you receive an item that is faulty, please contact our customer support team ASAP. We will replace the item with a like for like style and size. If the item cannot be replaced due to being out of stock, we can recommend an alternate style or item, or refund the full cost of the item.

I've changed my mind, can I get a refund?

We are happy to provide a size exchange for a like for like item, if your item does not fit correctly. However, please choose carefully as Daydreamers Club is unable to offer refunds or returns for a change of mind.

For more info please view our Returns & Exchanges page.

How long does a return & exchange take?

Once we receive your returned item, we will process the exhange request as quickly as possible. The quicker that you can begin the process by notifying us of your exchange request and returning the item, the quicker that we can finalise the process for you.

How does 'Store Credit' for returns work?

We’re happy to offer store credit for 30 Day Returns, provided the returned item meets our conditions. Using your store credit is super easy. Once you’ve been issued with store credit, we'll email you a unique code that is solely for your own use. Browse and add items to your shopping cart as normal, then apply your unique code to the ‘Discount code’ section on the checkout page. Your store credit will then automatically be deducted from your order total.

If you have any further questions or need customer support, please get in touch via our Contact Us page. We'll get back to you as soon as we can!